![]() ![]() In addition, if you made the purchase with a credit card, you might also contact the card issuer to see if it's still possible to dispute the original charge. If they won't help you, you can look into filing a consumer complaint against that company ( Filing a Consumer Complaint | USAGov ). You should also absolutely contact the reseller and make a report. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. Ich habe nun exakt das gleiche Problem Imac neu aufgesetzt, meine alte CS6 installiert, die Seriennummer kann nicht registrierst werden. I have run through every single one of their activation issue tips (even downloaded their little checker program), and my computer checks out for all of them. An Adobe customer care representative may be able to suggest next steps. I am having the EXACT same problem as you - trying to install CS6 Master Collection on a Sierra Mac and I keep getting this message. Step 1: Download and install iSumsoft Product Key Finder programon your computer. You can and should try contacting them directly via the links I provided in my earlier response. The difference is what it finds is the real serial number you can use to install Adobe CS6. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. We downloaded the package from Adobe but the registered key is not working anymore. ![]() My computer needed fixing, so everything was wiped, we started from scratch. I have registered it with Adobe, all good. ![]() All premium templates and design assets including the entire collection of over 160 million royalty-free Adobe Stock photo collection.I have purchased CS6 Master Collection in 2017.Adobe Portfolio + 100 GB of cloud storage.Creative Cloud Express app (web and mobile).Premium Creative Cloud Express ($10/month): 20 GB cloud storage (upgradable to 1 TB).Creative Cloud Express (free starter plan).Lightroom on desktop, mobile and the web.Photoshop Elements or Premier Elements (approx $100, no subscription needed).Ĭreative Cloud Photography Plan (approx $10/month for 12 months). You didn't write down your serial numbers or keep your installation disks in a safe place. Adobe won't help you with a 10 year old product.īesides, the old installers were removed from Adobe's website. Like I said, CS6 is unsupported and discontinued. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.ģ Easy Ways to Identify Genuine Adobe Staff ![]() Use at your own risk.īeware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. NOTE 3: Legacy Creative Suite is discontinued & unsupported. Only the latest Creative Cloud products are compatible with new systems. NOTE 2: Legacy Creative Suite will never run on Catalina, Big Sur or Monterey. NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. an older operating system that can support legacy 32-bit apps. a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product,ģ. your original media (disks or downloads) you received at purchase and a way to read them,Ģ. But they can still be activated providing you have the following:ġ. ![]()
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