![]() ![]() Ensure you are connecting directly to the computer USB port and not to a USB hub. If the player does NOT turn on try other USB ports or on another computer if one is readily available. The screen on your player should turn on, show ' Connected' and indicate the battery charging or full. STEP 1 - Connect the Sansa player to the PC If the Sansa still connects and charges but never shows connected on the screen even after trying different PC and cables contact SanDisk support to check warranty status. Please try using a different cable and connecting to a different PC. This could be due either to the Cable, PC, or a defective device. When connecting the Sansa to the computer if the screen comes on but does not show "Connected" on the screen the port is providing power however the data connection is not working. You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see Sansa player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 First try resetting your Sansa to ensure it is not frozen. NOTE: If the Sansa is frozen or hung it can prevent the device from being recognized by the computer. To resolve this issue, try the following solutions: dvr-ms extension, for example, is usually just an AVI file that's been compressed by using some version of an MPEG video codec.This may be caused by one of the following:ġ. And it's possible for anyone to rename a file without changing the file's format. Many programs create files with custom file extensions. However, there are limits to this approach. ![]() You might be able to tell the format of a file by looking at the file name extension (such as. You'll find several tools as well as useful related info. To find one, search for "codec identification tool" on the web. Use a non-Microsoft codec identification tool. On the File tab, look at the Audio codec and Video codec sections. While the file is playing, right-click the file in the library, and then select Properties. ![]() ![]() To determine what codec was used with a specific file, play the file in the Player, if possible. There isn't a way to determine with absolute certainty the codec used to compress a file, but the following are your best options: This lets you return to your original system configuration, if necessary. Before installing any digital media components, set up a system restore point. Even then, use caution: some codec providers offer minimal customer support. Install codecs, filters, and plug-ins only from trusted sources, such as the provider's official website. Therefore, we strongly discourage you from installing these codec packs and recommend that you remove them if you have installed them and are having problems with the Player. Use caution when installing codecs that you find on the internet, particularly some of the free codec packs that claim to include codecs from a wide variety of companies or organizations. There are known compatibility issues with some of the components in these codec packs, and these can trigger serious playback problems in Windows Media Player and other players, cause system corruption, and make it difficult for Microsoft Support to diagnose and troubleshoot playback issues. ![]()
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